Last Updated: Oct 15, 2024

When we refer to “Services” all through this Privacy policy, we mean “AlivePal” Site and any of its content, “Products” means “LED lights,” and any other services available via the AlivePal website.
Your privacy is critical to us. Tienway Group Holdings Inc is focused on ensuring your security. Therefore, to offer the services, we gather and process personal information. This privacy policy governs how Tienway Group Holdings Inc may collect, use, store, and unveil individual data that we get through or from people who:

• visit, access, or utilize AlivePal site
• View and buy products
• register for an account with AlivePal

In case you have any inquiries, remarks, or concerns to this privacy policy, reach us at service@alivepal.com

Information we collect

We gather your data to give and continuously improve our services and products.
Here are the kinds of personal information we gather:

a. Information you give us: We receive and store any data you give according to AlivePal services.

b. Automatic data: we naturally gather and store specific kinds of data about your utilization of AlivePal, including data whenever you use AlivePal. We use ” cookies ” and other identifiers, and we get specific types of data when your internet browser or gadget access AlivePal.

c. Third-party services: we use third-party analytics services, fundamentally Google analytics, to help us in analyzing patterns and insights on our services. With the gadget and utilization information gathered by our third-party analytics services, we produce and process collected data.

d. Information from different sources: we may get data about you from other sources, for example, updated conveyance and address data from our transporter accomplices, which we use to correct our records and convey your next purchase without any problem.

e. Reviews and photos: You may post a review or upload photographs, videos, and other information on the Services. We process this data if you choose to upload it to the Services or post a review. If you use this functionality, the videos, photos, and other content that you post, which might include individual data, might be seen by different clients of the Services.

How we use your information

We use your data to work, give, create, and improve the products that we offer our clients.
These reasons include:

• Purchase and conveyance of products: we use customer information to receive and handle orders, convey products and services, process payments, and speak with you about requests, services and products, and special offers.
• troubleshoot, Provide, and improve AlivePal services: we use your data to give usefulness, fix blunders, and enhance the convenience AlivePal.
• Comply with lawful commitments: in specific cases, we gather and utilize your data to consent to laws.
• Communicate with you: we utilize your data to speak with you according to AlivePal services through various channels either by telephone, email, or chat.
• Advertising: we use your information to show advertisements for products and highlights that may be of significance to you.
• Fraud avoidance and credit dangers: we use individual data to detect and prevent abuse and fraud to ensure the security of our clients and others. We may likewise use scoring strategies to evaluate and oversee credit risks.

Shouldn’t something be said about treats and different identifiers?

 

COOKIES

We use cookies to permit our systems to recognize your device or browser and to improve our services. We also use cookies as required by Google Ads, Google Analytics, to check if visitors click the “X” (your decline to receive the newsletter) to close our newsletter signup box.
You can decide to accept cookies or not by changing the settings of your browser. By proceeding to browse our site without blocking cookies, you approve us to track cookies in this way.

 

INFORMATION WE SHARE

Data about our clients is a significant piece of our business, and we are not in the business of selling our clients’ information to other people. We share clients’ data, as explained below:

Third-party service providers

AlivePal utilizes other people and businesses to carry out works on our behalf. Models include satisfying requests for items or administrations, sending postal mail, conveying bundles and email, breaking down information, giving showcasing help, giving indexed lists and connections (counting paid postings and links), handling installments, transmitting substance, scoring, and evaluating and overseeing credit hazard. These third-party’s specialist co-ops approach individual data expected to play out their capacities. However, they may not utilize it for different purposes.
Business transfers

As we keep on building up our business, we may sell or purchase different organizations or services. In such exchanges, client data is one of the transferred business resources, yet stays subject to the guarantees made in any prior Privacy Notice except if the client assents otherwise. In the unlikely occasion that Tienway Group Holdings Inc or then again generously the entire of its assets are procured, client data would be one of the transferred resources.

In any case, clients will get a notice when individual data may be shared with third parties. Customers will have a chance to decide not to share the data.

 

SECURITY OF CLIENT INFORMATION

Tienway Group Holdings Inc takes reasonable that it is important to offer our services safely. We have set up appropriate safety measures intended to keep your data from being incidentally lost, utilized, or accessed in an unapproved way, modified, or uncovered. We limit access to individual information just to those workers, contractors, agents, and third parties who require access to carry out their business.
We don’t legitimately gather, nor do we store your payment data. We utilize third-party, compliant payment processors to gather payment details to finish transactions. While we got payment affirmation when a user purchases LED lights products, we do not have access to process your credit card data.

ADVERTISING AND THIRD-PARTY PLUG-INS

AlivePal give advertisement organizations with data that permits them to serve the customer with progressively valuable and significant AlivePal promotions, and to measure their viability. We never share client names or other data. Rather, we use a promoting identifier like a cookie or other gadget identifier.

For instance, if you have just downloaded one of our applications, we will share your advertising identifier and information about that occasion with the goal that you won’t be served an ad to download the application once more. Some ad organizations additionally use this data to serve you relevant advertisements from different advertisers.

AlivePal Services incorporate online plug-ins of social networks, for example, Twitter, Pinterest, Instagram, or Facebook. Where AlivePal Services include a plug-in to a social network, these are marked with symbols (e.g., a Pinterest button) that permit you to connect with those third-party social networks. In case you decide to tap on one of these links or buttons, your browser interfaces directly to the servers of the applicable social network.

The social network straightforwardly transmits the data of the plug-in to your browser. If you are enlisted on the relevant social network and signed into your separate account, the social network gets the data about your visit to the Services. If you connect with a social network plug-in, e.g., you press the Facebook “Like” highlight, the corresponding data is straightforwardly transmitted to the relevant social network from your browser.

If you are not enrolled in the social network, or you are logged out before you visit our Services, there is the likelihood that at any rate, your IP address will be given to and kept by the social network. If you connect with us through a social media platform, plug-in, and so forth., at that point, you might be allowing us to have on-going access to some restricted data from your social network profile.

In case you don’t need the social network to gather the data about you depicted above, or to share your data to us and other third parties, it would be ideal if you review the privacy policy of the related social network, as well as log out of the major social network before you visit our Services. Your use of these social networks is dependent upon the privacy policies of the third-party social networks.

Information you can access

You can access your data in your account section of AlivePal including:

• your name
• profile data

Customer choices

In case you have any inquiries with regards to how we gather and use your data, contact our customer service. A large number of our AlivePal services incorporate settings that give you choices concerning how your data is being utilized.
For instance:
• You may decide not to provide specific data: this may leave you in danger of missing out on particular AlivePal service.
• You can add certain data on your account by reaching us: this incorporates those referenced above in “Information you can access.” At the point when you update data, AlivePal will save a duplicate of the earlier form for our records.
• Opting out: you can opt-out from receiving our newsletter any time by unsubscribing, and we will adjust your preferences.
• If you need to browse the AlivePal site without connecting the browsing history to your account, log out from your account and block your browser cookies.
• You will likewise have the option to quit certain different sorts of information usage by updating your settings on the related AlivePal site, e.g., in “manage your content and gadgets,” device, or application. You may download and introduce a program add-on from google analytics that keeps your guest information from being utilized by google analytics.

Children’s Online Privacy Protection

We conform with the law of the children Data Protection Act regarding the protection of the personal data of minors. AlivePal website services are all aimed at individuals who are above 18 years. If you are a minor, kindly don’t enroll to use the services and don’t give us any data about yourself.

Conditions of use, notification, and amendments

If you decide to use AlivePal services, your use and any argument about protection are dependent upon this notice and our states of use. If you have any worry about privacy at AlivePal, get in touch with us with a thorough explanation, and we will attempt to resolve it.

Our Privacy Statements changes

We may update our Privacy policy now and then t. The new Privacy policy will be updated with a correction date. We urge you to check occasionally for any changes or updates. By proceeding to use our sites after such correction takes effect, we consider that you have read and accepted the changes.

PIPEDA

AlivePal focuses on storing individual data of its clients precise, private, and secure. AlivePal Privacy Policy has created to advise representatives, users, and third-party of AlivePal of our dedications and acknowledgments obligation to fulfill the terms of the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

This policy has been developed to suits the USA and Canada Personal Information Protection and Electronic Documents Act (“PIPEDA”). PIPEDA sets out standards for the assortment, use, and divulgence of individual data throughout the AlivePal business activity as characterized in the Act.

AlivePal PIPEDA Policy applies to individual information about our customers. As well, AlivePal guarantees that all third-party service providers consent to classification arrangements before any exchange of personal data throughout giving the business advances development advice and other related data or services.

Accountability

AlivePal is liable for the privacy and security of all individual data within AlivePal’s business ownership, as well as any personal data transferred to third-party for legal, processing, and regulatory purposes. AlivePal requires a comparable level from third party protection for individual details.

Purposes of Collecting Personal Information

The individual is the primary source of data; however, AlivePal collects data straight from a third-party source where the customer does not have the necessary information. When an individual visits the AlivePal site to purchase LED lights, AlivePal informs the customer of the purpose of why we are requesting personal information. AlivePal will notify customers of their rights to refuse consent for AlivePal to collect and use the information for other purposes, if any. Individual information that AlivePal collects include:
Personal address, name, email address, and mobile number.
Details for customers transaction like payment history, account number and account balances
Bank details for pre-authorized payment
Also, AlivePal collects individual information for the following purposes:
Verifying customer identity
Meeting legal, settlement and regulatory requirements
For preventing fraud subject to both our company and the customer
To respond to inquiries made by our customers concerning the use of LED lights.

Consent

Individual consent is required generally for collection, disclosure, use of personal data and AlivePal seeks permission prior to obtaining, use, and disclosure of individual information. Individuals have the right to permit to collect, use, and disclose their information about them implicitly and expressly. Although, in the situation of an emergency where the health, life, and safety of an individual is at risk, AlivePal will collect, use, and disclose individual information without your consent and knowledge.
Customers can withdraw or refuse their consent to collect, use, and disclose their data subject to particular contractual, reasonable, and legal notice. We inform all our existing and new customers of what kind of information we collect, the purpose of compiling, and steps available in case an individual has an inquiry.

Limiting Collection

AlivePal limits the type and amount of personal data it collects to that which is required for our business as law permits. Personal information is collected lawfully, with fairness and transparency.

Limiting Use, Disclosure, and withholding

AlivePal will use individual data only for the purposes to which it was intended unless a customer has allowed the information to be used for other purposes as the law required by the law.

AlivePal may reserve legal rights to disclose personal data without their permission or awareness to:
A warrant made by a court to conform to a summon
Law enforcement agency in case of the illegal investigation
Government department asking for the information
Canada and US law requirement

Accuracy

AlivePal keeps personal information accurate, up to date, and complete by taking reasonable procedures. Customers can challenge the completeness and accuracy of details about them and have it changed as required.

Safeguards

AlivePal will hire various safeguards necessary to the information sensitivity in executing our duties for the privacy of the customer data, to safeguard personal details against loss, sharing of data, copying, use, and amendment. Implementation procedures will be communicated to all third-party and AlivePal workers

Openness

AlivePal avails practices and policies involving the protection of personal information to our customers. We provide day to day updates to our customers through our AlivePal webpage about the strategies and practices. The data is presented in a format that is understood easily by our clients.

Individual Access

If an Individual wants to verify or review the information in the custody of AlivePal and to know who the individual data has been disclosed to as allowed by the PIPEDA, they can request access from AlivePal chief officer in writing. The chief officer responds within 60 days upon customer identity verification.

In the events where the individual finds their information is not accurate or complete even after giving documentary evidence for verification of their data, AlivePal will promptly make the necessary corrections for completeness and accuracy.
Customers can make inquiries or requests through www.alivepal.com.

Complaints/Recourse

If a customer is concerned about how we handle their information, they can direct written complaint to our chief privacy officer.
Upon customer identity verification, our chief privacy officer will investigate the matter promptly and give an individual written report of the findings.

Where AlivePal Chief Privacy Officer determines that the customer complaint is well-substantiated, the AlivePal Chief Privacy Officer takes the required procedure to correct the wrong details, revise, and handle AlivePal privacy policies and procedures.

AlivePal Chief Privacy Officer will notify the customer in writing if it determines that individual complaint is not comprehensible. In case an individual is not satisfied with the AlivePal Chief Privacy Officer Findings and related action taken by AlivePal Chief Privacy Officer, you are required to submit your complaint to the Federal Privacy Commissioner.

US PRIVACY POLICY

This privacy policy is created for individuals who are concerned with how their individual information is being used online. This is information that can be used all alone or with other data to recognize, contact, or find a single individual or to identify a person in context.
In case you have any inquiries, remarks, or concerns to this privacy policy, reach us at service@alivepal.com

Information we collect
When ordering or registering on AlivePal Site, we gather your data when you register account, access, and use our site to help you with user good user experience.

How we use your information
We use your data to work, give, create, and improve the products that we offer our clients.
These reasons include:
• Purchase and conveyance of products: we use customer information to receive and handle orders, convey products and services, process payments, and speak with you about requests, services and products, and special offers.
• Communicate with you: we utilize your data to speak with you according to AlivePal services through various channels either by telephone, email, or chat.
• Fraud avoidance and credit dangers: we use individual data to detect and prevent abuse and fraud to ensure the security of our clients and others. We may likewise use scoring strategies to evaluate and oversee credit risks.

Security of client information
Tienway Group Holdings Inc takes reasonable that it is important to offer our services safely. We have set up appropriate safety measures intended to keep your data from being incidentally lost, utilized, or accessed in an unapproved way, modified, or uncovered. We limit access to individual information just to those workers, contractors, agents, and third parties who require access to carry out their business.
We don’t legitimately gather, nor do we store your payment data. We utilize third-party, compliant payment processors to gather payment details to finish transactions. While we got payment affirmation when a user purchases LED lights products, we do not have access to process your credit card data.

Cookies
We use cookies to permit our systems to recognize your device or browser and to improve our services. We also use cookies as required by Google Ads, Google Analytics, to check if visitors clicked the “X” to close our newsletter signup box.
You can decide to accept cookies or not by changing the settings of your browser. By proceeding to browse our site without blocking cookies, you approve us to track cookies in this way.

Third-party service disclosure
AlivePal utilizes other people and businesses to carry out works on our behalf. Models include satisfying requests for items or administrations, sending postal mail, conveying bundles and email, breaking down information, giving showcasing help, giving indexed lists and connections (counting paid postings and links), handling installments, transmitting substance, scoring, and evaluating and overseeing credit hazard. These outsider specialist co-ops approach individual data expected to play out their capacities; however, they may not utilize it for different purposes.
In any case, clients will get a notice when individual data may be shared with third parties. Customers will have a chance to decide not to share the data.

Third-party links
AlivePal’s website does not include third-party products and services.

CalOPPA-California Online Privacy Protection Act
CalOPPA is the main state law in the country to require commercial sites and online services to post a privacy policy. The law arrives at extends well past California to require any individual or organization in the United States (and possibly the world) that operates sites gathering Personally Identifiable data from California consumers to post an obvious privacy policy on its site stating precisely the data being gathered and those people or organizations with whom it is being shared

How we handle Do Not Track signals
We respect Do Not Track flags and Do Not Track, plant cookies, or use publicizing when a Do Not Track program system is set up.

Children’s Online Privacy Protection Act- COPPA
We conform with the law of the children Data Protection Act-COPPA regarding the protection of the personal data of minors. AlivePal website services are all aimed at individuals who are above 13 years. US Federal Trade Commission, consumer protection agency, enforces the COPPA Rule, which controls what online Sites must do to defend COPPA rules and regulations.

Reasonable Information Practices
The Fair data Practices Principles structure creates a foundation of privacy law in the US, and the ideas they incorporate have played a remarkable job in the improvement of information assurance laws around the world. Understanding the Fair Information Practice Principles and how they ought to be executed is basic to consent to the different security laws that ensure individual data.
To be under Fair Information Practices, we will take the following responsive move, should an information breach happen:
We will tell the clients through in-site notice:
• Within seven business days
We likewise consent to the Individual Redress Principle, which necessitates that people reserve the privilege to lawfully seek after enforceable rights against information authorities and processors who neglect to stick to the law. This rule requires not just that people have applicable privileges against information clients but also that people have a plan of action to courts and government offices to examine or potentially arraign non-compliance data processors.

Right to Request Disclosure of Information Collected and Shared
A Consumer who has made an appropriate VCR has a privilege to request Tienway Group Holdings Inc Personal Information gathered about them to give information identifying with specific parts of our company data practices.
CAN-SPAM ACT
The CAN-SPAM Act is a law that sets the principles for business email, sets up prerequisites for business messages, gives recipients the option to have emails stopped from being sent to them, and spells out intense punishments for infringement.

We gather your email address for the following purpose:
• Send data, react to requests, as well as different demands or questions

To be under CANSPAM, we consent to the following:

• we won’t use bogus and misleading subjects or email addresses.
• Identify the message as an ad in some sensible manner.
• Include the physical location of our business.
• Monitor third-party email advertising services for consistence, in case one is used.
• Honor opt-out requests.
• Allow clients to opt-out by using the link at the bottom of each email.
Right to Nondiscrimination
Tienway Group Holdings Inc will not discriminate against any Consumers for practicing their CCPA privileges. However, we may offer particular financial incentives to our customers allowed by the CCPA that might lead to different rates, prices, or value levels. These incentives will be per your personal information and include written terms that explain program product aspects. Participation in such a program requires customers’ prior opt-in, which can be revoked any time you want.

If you want to opt-out from getting future emails, you can email us at
Follow the guidelines at the bottom of each email, and we will promptly remove you from ALL correspondence.

Reaching Us
In case you have any inquiries concerning this security strategy, you may contact us through email or our website.