Yes, we want to make sure you’re completely happy with your purchase from AlivePal. If anything isn’t right, please contact us right away so we can help.

While we accept returns on most items, we are unable to accept returns on the following:

• Custom and built-to-order items
• Open Box and Clearance Items
• Large orders (single fixtures over $5,000 or orders totaling over $5,000 on multiple units of the same fixture)
• Any product that has been modified, installed, or used in any way (including cut, clipped or stripped wires)
• Items not in resalable condition or items missing the original packaging

Yes. At AlivePal, our goal is to provide you with the highest quality LED lighting available. We stand behind all our products. Contact us immediately with any issues or concerns. We’ll assess the situation on a case by case basis, and in most cases exchange the item.

While we work to ensure the highest quality of everything we sell, if your item is damaged or defective in any way, we’ll make it right. Contact us as soon as you discover the damage and we’ll find a solution.

We’re here to help you with all your LED lighting needs. Contact us here and we’ll make sure you get the lighting solutions you need.

LED lights offer many benefits over other conventional types of bulbs. They use less energy, generate less heat, last longer, and cost you less on your electricity bills while providing clean and consistent light.

At AlivePal, we strive to provide you with the highest quality cutting edge LED light fixtures at a reasonable cost. When comparing prices, keep in mind all the benefits of LED lights, including long bulb life and reduced energy cost.

LED lights can last up to 50,000 hours, depending on usage. That’s over 50 times as long as a conventional incandescent bulb.

AlivePal brings you a carefully curated selection of high-quality LED light fixtures at competitive prices with fast shipping all over the USA and Canada.

Yes! While early LED bulbs didn’t work correctly with dimmer switches, AlivePal carries a wide variety of fully dimmable LED bulbs and fixtures. The product page will clearly indicate whether your chosen light is dimmable or not.

For orders under $99, shipping is a flat $39 few for most places in the US and Canada, $199 to Northwest Territories, Yukon, Alaska, Hawaii and Nunavut areas. Other remote or less populated areas may be subject to an additional fee of $129.
Shipping is free for orders over $99, as long as the shipping address is in a standard area and the order is not for business purposes.
Please contact us if you have any additional questions about shipping to your location.